We are able to supply the 722.9 conductor plates and valve bodies to our customers. They take a few days to obtain and we have to provide the correct documentation, but we are able to get the parts for most local customers. (The dealers do not even stock these, so it takes a few days if you take your vehicle to the dealer.) We’ve had issues with private dealer owned vehicles that have open titles. There is currently no way to get a TRP part if the vehicle is not owned and registered by an individual.
These units are failing so often that the dealer has restricted selling them even in their own shop. To order a part the dealer must submit a request with computer scans and control unit log reports of the suspected failed vehicles electronics. The factory then sends the parts they deem necessary for the repair (conductor plate assembly or complete valvebody).
It’s rumored that Siemens VDO (the manufacturer of the electrical control units) is in a battle with Mercedes over the validity of failing units. Why should an internal problem with Mercedes and its suppliers affect our ability to acquire parts and repair our customers’ vehicles? Mercedes is requiring the vehicles be brought into one of their dealers for any valve body or conductor plate repair even if the vehicle is not covered under warranty and the customer is paying for it. In our customers’ view this would be perceived as an inability for us to repair their vehicles and give the dealers an unfair advantage at gaining the customers’ business. One customer lost for life could be worth hundreds of thousands of dollars.
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